Lyrin24 offers a 14-day return guarantee on most items.

Warning ! When returning any item, it must be in the condition in which you received it. This means that new items must also be new, unused and fully complete at the time of return.

Exceptions to the 14-day return guarantee include the following items:

- Items that are ineligible for return for health or hygiene reasons and whose seal has been removed after delivery.

- Goods that are manufactured to customer specifications or clearly meet personal needs, in particular personalized goods .

Note: Please note that according to our return policy, returned merchandise must be in the same condition that you received it. This means that new merchandise must be returned in the same condition as you received it (including all accessories).

Returns are at the buyer's expense. to:

Lynnyk Unl Ulf Neuhaus Industrieservice,

Max-Planck-Straße 15,

59423 Unna

Excluded are goods in which a hidden manufacturing defect has been detected.

Please contact our customer service department if hidden defects are detected or if a guarantee claim is filed.

+49 152 29770818

Upon receipt of the goods and after verification of compliance with the return policy, a refund will be issued within 14 working days of receipt of the goods.

Shipping and returns

Your shipping packaging

Packages are normally delivered 2 days after payment is received using UPS with order tracking and unsigned delivery. If you prefer to receive a UPS shipment by registered mail, there will be an additional cost. Please contact us before choosing this method of delivery. We will send you an order tracking link no matter what delivery method you choose.

The shipping costs include loading and packaging fees as well as the postage costs. Handling fees are fixed, while shipping costs vary depending on the total weight of the package. We advise you to combine several articles within an order. We cannot combine two different orders and shipping costs will be calculated separately for each order. Your package will be sent at your own risk, but special care will be taken for fragile goods.

The shipping boxes are wide and your goods are packed well protected.